NexaGlobalHR

Activity & escalations

Where your AI agents handed work back to a human, and why. Every escalation is a candidate for the next training pass.

Conversations (30d)

8,985

all agents

Escalations (30d)

701

8% of volume

Open escalations

2

waiting on your team

Volume and escalations

Daily, last 30 days

Recent escalations
WhenAgentChannelReasonAssigned toStatus
Aug 18, 09:12NovaWeb chatPricing question outside published tiersGrace VillanuevaOpen
Aug 18, 08:47AtlasWhatsAppCustomer requested refund above $500Ana Beatriz SouzaOpen
Aug 18, 07:55NovaPhoneCaller asked for a named account managerMarcus HaleResolved
Aug 17, 18:20LedgerEmailInvoice coding ambiguity, two matching POsSofia RamosResolved
Aug 17, 15:03AtlasWeb chatSentiment threshold breachedGrace VillanuevaResolved
Aug 17, 11:41ScoutEmailProspect replied with a legal objectionBruno AlvesResolved
Aug 16, 14:19VeraEmailTraining mode, every reply reviewedLiam O'SullivanResolved

Agent performance summary

AgentCategoryConversationsResolution rateEscalationsHours saved
NovaIntake1,84278%405312
AtlasCustomer Service2,61071%757428
ScoutSales Prospecting3,42042%198205
LedgerBookkeeping94089%103164
VeraFinance12855%4421
EchoMarketing0-00